My Treo 700 - which itself was a replacement phone I got from Asurion last April - developed a keyboard problem and they are shipping me a brand new Centro overnight.
While the Centro is hardly a cutting-edge phone, the point is that the call only took a few minutes and the issue is going to get totally resolved in less than 24 hours. (Similarly, if I had once again dropped and broken a phone I would have received the same service, although I would have had to pay a $50 deductible.) One reason I can never own an iPhone is that AT&T does not offer insurance with it. If you break it, you have to replace it yourself - at around $500.
Comments