This man's daughter was seriously injured and his grandchild and son-in-law were killed in an auto accident. TMobile decided to make his life even harder:
In the last two weeks, I was tasked with more items to complete than I can even remember. Besides making the funeral arrangements, one of the menial tasks was to replace my daughter’s phone that was destroyed in the accident. I figured, no problem, I’ll run to TMobile, her provider, and get a loaner. ...
The “gentleman” who is the manager of the TMobile store in Southlake told me under no circumstances could he give me a phone. I wasn’t authorized on my son-in-law’s account. I explained to him that my daughter had just gotten out of ICU and was needing a phone to make some phone calls. Not going to happen. I told him that I was willing to give them my credit card to secure the phone, but to no avail.
Long story short, he went up the line to TMobile USA's corporate headquarters and got no help, so he bought a new phone for his injured, grieving daughter from a different carrier.
I've emailed TMobile's media relations people to see if they have any comment.
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