"That's what's supposed to happen," he said, wondering at the occasional rudeness of bus drivers. "I don't expect them to smile and laugh and tell a joke and shake my hand every time, just to do their job."
Yee collects riders' tales on his Web site, www.SEPTAfail.com. One early post was a photo from Market East Station: A sign that advised passengers, "Direct line to telephone information." And below it, a wire and empty jack. No phone.
"It was," said Yee, "what SEPTA embodies to a lot of people."