The current problem is that on Friday after business hours, they sent out an email to all of the members who had the plan with no monthly fee that they would be switched over to the $15/month plan in six days, on May 1st, and their credit cards automatically charged every month until they canceled.
What a stupid, greedy move. The incentive is obvious: Give customers only 6 days to cancel, and many will miss the deadline, giving Philly Carshare a big shot of revenue. Some of these free members may have changed their email addresses, or even moved out of Philly. The account was free, why bother to cancel? They might not even realize they were being charged until they got their credit card statements and examined them, which might even be after they were charged a second time.
Naturally, members are incensed at this and have started complaining and canceling their accounts. But this is just the latest in a series of problems that have annoyed and worried members. Last year, they changed the way the cars were refueled, which led to a rash of break-ins to steal the gas cards from the cars, which resulted in members having to buy gas and seek reimbursement. Rates have fluctuated wildly. The phone reservation system went from a live person to full automation, practically making it worthless. Car maintenance became spottier, and the cars inevitably aged and began looking it.
All of these stumbles points to an entity with no effective leadership. When that happens, you have to think they're going out of business.